FAQs
IMPORTANT TICKET INFORMATION
- There are no fees for spectators to enter the event grounds. Only those planning on bouncing on any of the inflatables, require a ticket. This includes parents who are accompanying children. Parents accompanying a child should simply purchase their own individual ticket to the same session/time slot that their kid is attending.
- All children aged 3 and under can enter any kids session but must be accompanied by a paying parent/carer with their own ticket. Children 4 & above can enter the Juniors or Bigger Kids sessions with or without a parent.
- ‘Access All Area’ tickets are a three hour pass which includes a timed slot on The World’s Biggest Bouncy Castle, PLUS unlimited access to The Giant, Sport Slam & airSPACE.
- Tickets are cheapest when purchased in advance from this website and will cost more if purchased on the event day from the box office.
Session Types
This session is designed for toddlers and babies accompanied by parents/carers. The session entertainment will reflect this.
Who can go?
- Any children aged 3 and under and their parents/carers.
- Parents/Carers who want to bounce with their kids are welcome to purchase a ticket to join them in this session. At least one parent/carer with their own ticket is required to accompany children aged 3 & under onto the inflatables.
Who can’t go?
- Children aged 4 or above
- Unaccompanied children
- Adults who are not accompanying children
Special Rules?
- Socks must be worn at all times on the inflatables
- Every attendee, both children and parents/carers, requires a paid ticket to enter the inflatables.
- Very young infants that will be worn whilst on the inflatables do not require a ticket
This session is designed specifically for smaller children and is usually less boisterous than those sessions involving older kids.
Who can go?
- Any children aged 7 and under.
- Parents/Carers who want to bounce with their kids are welcome to purchase a ticket to join them in this session.
Who can’t go?
- Children aged 8 or above
- Adults who are not accompanying children
Special Rules?
- Socks must be worn at all times on the inflatables
- Every attendee, both children and parents/carers, requires a paid ticket to enter the inflatables.
- Children aged 3 and under must be accompanied by a paying parent/carer with their own ticket
This session caters for all children aged 15 and under and their parents/carers. We advise that this session can sometimes be too boisterous for smaller children and recommend they attend our Junior or Toddler sessions.
Who can go?
- Any children aged 15 and under.
- Parents/Carers who want to bounce with their kids are welcome to purchase a ticket to join them in this session.
Who can’t go?
- Adults who are not accompanying children
Special Rules?
- Socks must be worn at all times on the inflatables
- Every attendee, both children and parents/carers, requires a paid ticket to enter the inflatables.
- Children aged 3 and under must be accompanied by a paying parent/carer with their own ticket
This session caters for anyone aged 16 and over and the entertainment reflects this.
Who can go?
- Anybody aged 16 or over
Who can’t go?
- Anybody aged under 16
Special Rules?
- Socks must be worn at all times on the inflatables
- Everyone MUST behave like an overgrown child!
FREQUENTLY ASKED QUESTIONS
The event
Please arrive in advance of your session start time with your QR code printed or ready to show on your phone. This can be found on the ‘go to your tickets’ link of this email. We’ll then exchange your tickets for wristbands so you’re ready to enter your session at your scheduled time.
Your ticket contains two times – the start time of your overall session, and the start time of your 45 minute slot on The World’s Biggest Bouncy Castle within this session. Access to The Giant, Sport Slam and airSPACE is unlimited during your 3 hour session, but access to The World’s Biggest Bouncy Castle is during your allotted time slot only. This is to ensure there is no overcrowding and everyone has room to enjoy themselves. To make the most of your time on the bouncy castle remember to queue up to enter ahead of your allotted slot.
Showing up late to your session will not prohibit you from being able to enter, however your 3 hour session will not be extended further than the original ending time. Additionally, if you miss your allotted Bouncy Castle timeslot you will not be able to join another one.
Anyone aged 0-100 is welcome! But to keep everyone safe we’ve split each session into different age groups.
‘Toddler Sessions’ are exclusively for parents/carers with children aged 3 and under (ages 0-3).
‘Junior Sessions’ are for kids aged 7 and under (ages 0-7). Their parents/carers can join them too although they will also need to buy a separate ticket. ‘
Bigger Kids ‘ sessions have the same rules but for children aged 15 and under (ages 0-15).
‘Adult Only Sessions’ are open to anyone aged 16 and over.
Please read the ‘Session Types’ menu above for a full list of ticket details and rules.
No. Only children aged 3 and under must be accompanied into the inflatables by a paying parent/carer with their own ticket.
It’s free for parents to attend the event with their children. However, if you want to enter any of our inflatable attractions along with your children you will require your own individual ticket. Simply purchase an additional ticket to the same session/time slot that your kids are attending.
For safety we do require that any kids 3 & under are accompanied into the inflatables by a paying parent/carer with their own ticket.
Only on the Adult Only Sessions where everyone must be aged 16 or over. At every other session there is only an upper age limit, not a lower age limit. This is to avoid splitting families up who have children with varying ages. However, we do ask parents/carers to be mindful of the potential hazards associated with allowing their smaller children into a session designed for older children.
We run a safe event and we have multiple staff working throughout our event to ensure safety and good behavior. However, children will be children and we strongly recommend that children aged 4-7 attend our ‘Junior Session’ and children aged 3 and under attend our ‘Toddlers Session’.
Yes. All of our attractions have a maximum weight limit of 245lbs. The World’s Largest Bouncy Castle has a maximum height limit of 85 inches (7′ feet 1″ inch) and all other attractions have a maximum height limit of 76 inches (6′ feet 4″ inch). Weight scales and other measuring devices will be available on site should you require to use them. Guests who exceed these limits cannot participate. A minimum height restriction of 36 inches (3′) feet applies at our slide and our ‘Giant’ obstacle course.
If you are unable to find your child please contact a member of staff who will be able to issue a “Lost Child” alert via our radio system. Our staff may ask for some details such as a description of your child, what they are wearing, and where they were last seen. Once the alert has been broadcast and the child has been found, they will be escorted to the Parent & Child Meetup Point where they can be reunited with a parent or guardian.
If a child is unable to find their parent or guardian, they should approach a member of staff who will be able to raise a “Lost Parent” alert and safely escort the child to the Parent & Child Meetup Point where they will be monitored by staff until a parent or guardian is available to sign the child out. The child may be asked for a description of the parent, along with what they are wearing and where they were last seen.
Our ‘Access All Areas’ pass gives you 3 full hours to experience our 4 unique attractions. This includes a dedicated timed slot on The World’s Biggest Bouncy Castle, plus unlimited access to The Giant, Sport Slam and airSPACE.
There will also be plenty seating, shaded areas and food vendors for those who want some downtime, and spectators who want to kick back and watch the fun unfold.
Socks must be worn at all times on the inflatables. We have awesome branded ‘gripper socks’ available for purchase at $7 each or you can bring socks of your own. You may also want to bring spares so you can change into a clean pair after the event, and flip flops/crocs for getting between the inflatables. There will be a covered inflatable ‘shoe zone’ to leave shoes before you enter.
Please keep an eye on the weather and dress appropriately. If the sun is out we suggest wearing knee or full-length pants to minimize exposed skin and sunburn. Light/thin activewear rather than jeans will keep you cooler and give you the most flexibility on the inflatables. Sun visors, sunscreen and extra refreshments are also recommended items to pack.
The inflatables might be a little wet if there has been rain, or from morning dew at our morning session so we recommend bringing a change of clothes, especially socks.
Inside the bouncy castle we have inflatable activities and challenges (basketball hoops, obstacle runs etc), inflatable chill out areas (big boats, oversized sofas, palm trees etc), inflatable animals and characters for you to grab a photo with, slides, ball pits and all manner of awesome entertainment.
More than just a bounce session, this is an actual day out – One ticket, FOUR awesome experiences!
We have a variety of inflatable chill-out zones! Bouncers can recover and moms and dads can hang out in the shade, whilst the kids enjoy their sessions. We will have food and drink available at most of our events. Our MC will be roaming the Big Bounce site getting everyone vibed before each session starts! So, come down early and make a real day out of all that we have to offer.
While it won’t be possible to spectate on what’s going on inside the bouncer everyone is welcome to come down to our site and no ticket is required to enter the grounds. We’ll have various food vendors and plenty seating available for those with or without a ticket.
Tickets will only be required if bouncing on the inflatables. For safety we do require that any kids 3 & under are accompanied into the inflatables by a paying parent/carer with their own ticket.
Absolutely not. The Big Bounce experience can be as high energy or as low energy as you want. Come in and jump around, or chill out on one of our inflatable sofas the whole time, watching the world bounce by. It’s entirely up to you!
The safety of our customers and staff comes first and in the case of thunderstorms, heavy rain, strong winds or other adverse weather conditions that would pose a risk we reserve the right to postpone, reschedule, cancel or alter elements of the event or individual sessions. We keep a close eye on the weather ahead of our events and will communicate any changes as soon as we can to ticket holders via email, sms, and on the Facebook event page (sign up for updates for your town at https://facebook.com/bigbouncecanada/events)
You can read more about cancellation policies HERE.
The Big Bounce Canada event is an outdoor event that takes place mostly during the summer months. Therefore, on sunny days, we advise all participants to dress appropriately, stay hydrated and apply sunscreen. We have dedicated shaded areas throughout the site.
Our goal is always to deliver the full ‘Big Bounce’ experience. On rare occasions this may not be possible due to unforeseen logistical issues. In these circumstances we reserve the right to alter, substitute or withdraw individual elements of the event. Where possible we will communicate this in advance.
Parking will be available on or close to the event site. Please note, some venues may charge an additional fee for parking.
If a parking charge does apply, cards and cash will be accepted and you will be notified in advance via our event guide.
Keep your eye on your inbox (including your junk folder) the day before you are attending for this guide which also contains lots of other useful info. If you don’t receive this you can always grab a copy from the Facebook event page for your location at https://facebook.com/bigbouncecanada/events
My tickets
To guarantee your spot we recommend purchasing in advance online HERE. Sessions do often completely sell out in advance of the event. If a session is sold out online this means it is full. No more tickets will be available on-site on the day.
All sales are final, and we cannot refund tickets unless a refund is due in accordance with our weather & date change policy which is detailed HERE
Subject to availability, you absolutely can. Contact our ‘ticket inquiries’ department at HERE with the below info:
- Name and Email address you used to book your order
- The session day and time you would like moved into
- The bouncy castle slot start time you would like moved into
Very young infants that will be worn/in a carrier whilst on the inflatables do not require a ticket.
If you have access to a printer we recommend printing your tickets as this will speed up your check in process, but as long as you can show your email receipt or tickets on your phone you will be good to go!
Tickets are non-transferable and can only be used by those named on the tickets. If you would like to transfer your tickets to someone else you first need to contact us so we can update the tickets to reflect those who will be attending. You can do this by sending us the details of the changes required, along with the location you will be attending, and your booking number (which can be found in your booking confirmation email)
Once we have updated your tickets we will resend them to the email address you used when placing the order. If you would like the contact email or the phone number updated please let us know as both are used to communicate any important event day announcements.
Other Stuff
If your event has been cancelled or postponed you will have received an email outlining your options. If one of those options allowed you to request a refund, rest assured that we are working through these and will notify you when the refund has been processed. If you chose to keep your tickets, new tickets for the rescheduled date will be issued soon.
We aim to have 3 or 4 food and beverage vendors in each town we visit. As these are subject to local availability I’m afraid we can’t give any specifics on the vendors that will be present. At most of our locations you are welcome to bring along a cooler with your own food and drinks in case nothing takes your fancy on the day, or if you have specific dietary requirements. If our venue hosts do request no outside food this will be communicated on our event guide which is sent out the day before the event.
We have a large inflatable dome providing a shaded seating area, but this is often very popular so feel free to bring along picnic blankets or collapsible chairs.
We have no problem with you taking your own camera phone in with you. Just keep it safe and secure though as these have been known to fly out the pockets of over enthusiastic bouncers!
We care a lot about cleanliness and have a strict cleaning protocols in place. Attractions are cleaned between each session with special attention paid to high touch points. There is a more thorough deep clean carried out on a daily basis as well as ongoing specialist cleaning treatments applied regularly.
Whilst we do allow those who are pregnant to take part, you do so at your own discretion. Be mindful that the surface of any inflatables can be unpredictable, and you may lose your footing at points.
We have a dedicated, enclosed, self-managed ‘Sneaker Storage’ tent where you can leave sneakers etc. This is unmanned though so it’s not recommended that you leave anything valuable.
Lockers are available to securely store bags and belongings whilst bouncing. These are available on a first come, first served basis. Please allow extra time for arrival if planning to rent a locker. Lockers are priced $10 each.
For all other inquiries please get in touch HERE
